Call us: +1 503-376-5047

l

Email: sales@lowerbackbelt.com

Shipping

All orders are professionally packaged, prepared, and dispatched within 1-2 business days. We currently offer free worldwide shipping. The typical delivery time frame is anywhere from 7-15 business days depending on your location, you might receive items much earlier.

Tracking numbers will be automatically sent as soon as the order is shipped. Sometimes there might be additional delays that are beyond our control such as customers or postal delays. Thanks for understanding!

We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service.

  • Free shipping: 10-15 business days.
  • Express carrier: 3-7 business days.

Tracking

As soon as your order is packed, we email you a copy of your invoice including the tracking number for your order. You can track your order at USPS.com or at 17track.net or DHL.com/Fedex.com.

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it,

To start a return, you can contact us at sales@lowerbackbelt.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@lowerbackbelt.com.

Shipping for returns is at your expense unless we have made a shipping error or the product is defective. You must report a defective product or shipping error immediately upon receiving it to qualify for an exchange.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.